Please read these Terms and Conditions before using LEISURE AND ADVENTURE’s website (Website) and making any booking. When you make a purchase on the Site, you agree to accept these Terms and Conditions.
All correspondence regarding customer service or your booking should be sent to LEISURE AND ADVENTURE, 1st floor Dekk House Zippora Street Providence Industrial Estate PO Box 1345 Mahe Republic of Seychelles or emailed.
- Use of Website
1.1 This Website is available to all users (hereinafter referred to as the “User” or “You”), subject to these General Terms and Conditions (hereinafter referred to as “T&Cs”). When you make a purchase on the Site or otherwise use this Site, you agree to accept these Terms and Conditions.
1.2 This Website is owned by LEISURE AND ADVENTURE INTERNATIONAL Limited, a limited liability company with company number 200602 and registered address at 1st floor Dekk House Zippora Street Providence Industrial Estate PO Box 1345 Mahe Republic of Seychelles, and correspondence address, LEISURE AND ADVENTURE INTERNATIONAL Limited 1st floor Dekk House Zippora Street Providence Industrial Estate PO Box 1345 Mahe Republic of Seychelles; (hereinafter referred to as “LEISURE AND ADVENTURE INTERNATIONAL Limited”, “Us” or “We”).
1.3 The User hereby declares that he or she is an adult (at least 18 years of age) and has the legal capacity to be bound by this agreement and to use this Website in accordance with these T&Cs. LEISURE AND ADVENTURE INTERNATIONAL Limited expressly warns the User that by using the Website to make a booking, he/she is concluding a contract with payment obligations. Furthermore, the User declares that all information he or she provides to access this Website and while using it is true, complete and accurate, and he/she agrees to keep it updated.
1.4 This Website is solely and exclusively for the User’s personal use. It may not be modified, reproduced, duplicated, copied, distributed, sold, resold or exploited for commercial or non-commercial purposes, except that you may print out copies of your travel itinerary for personal use, or forward your travel itinerary to a bona fide itinerary management company.
1.5 The User agrees not to use this Website for illegal or prohibited purposes. In particular, the User accepts that he or she will only use this Website for him/herself and that the products or services purchased through this Website will be for his or her own use or consumption, or the use or consumption of persons on behalf of whom he or she is legally authorised to act. The User shall not resell to third parties products or services purchased through this Website.
1.6 LEISURE AND ADVENTURE INTERNATIONAL Limited reserves the right to deny access to the Website at any time without notice.
1.7 All correspondence regarding customer service or your booking should be sent to LEISURE AND ADVENTURE INTERNATIONAL Limited 1st floor Dekk House Zippora Street Providence Industrial Estate PO Box 1345 Mahe Republic of Seychelles, or if you would prefer to contact us by telephone or email.
- Your Contract
2.1 A “booking” means any order for products or services you make on our Website which is confirmed by us. When you make a booking via this Website, the contract will be between the Travel Supplier(s) and you. LEISURE AND ADVENTURE INTERNATIONAL Limited is therefore not a party to the contractual relationship in relation to the products and services you order on our Website, unless explicitly provided otherwise herein. Any queries or concerns relating to the product should be addressed to the Travel Supplier.
2.2 The term “Travel Supplier” includes as appropriate tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers, rental vehicules suppliers, rental gear suppliers and cruise lines.
2.3 LEISURE AND ADVENTURE INTERNATIONAL Limited makes the booking on your behalf and your contract will be subject to the Travel Supplier’s terms and conditions, which could limit or exclude liability to you (often in accordance with various applicable international conventions). We will at your request provide the Travel Supplier’s contact details so that you may contact them. Please ensure you refer to the applicable Travel Supplier’s terms and conditions for cancellation charges and other important terms and conditions.
2.4 By using this Website to book products and/or services, you authorise LEISURE AND ADVENTURE INTERNATIONAL Limited to act as your representative during the process of comparison between Travel Suppliers and booking of products and/or services from the selected Travel Supplier and to make the payment for such products or services in your name and on your behalf, as required. Accordingly, LEISURE AND ADVENTURE INTERNATIONAL Limited shall charge you with a service fee, depending upon which product you book. You will be advised of any fee before you confirm your booking.
2.5 Prices are confirmed at the final step of the booking path at the point when you pay, make the reservation or similar, depending on product purchased. Prices are shown with rates of exchange calculated on a daily basis. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. Taxes fluctuate in line with exchange rates. When a booking is made the exchange rate will be fixed at that time and will apply to any amendments or cancellations to that item within the booking. Exchange rates are determined by LEISURE AND ADVENTURE INTERNATIONAL Limited.
2.6 After you confirm your booking, you will receive a confirmation email with a booking number. This is the moment that your contract in relation to the products and services ordered will come into existence. This confirmation email will provide all the details of the itinerary of your booking. Next, we will check that your booking has been correctly entered in the booking system and that your payment can be correctly processed. Our obligation to issue the vouchers will be subject to your payment having been received in cleared funds.
2.7 We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking, or your bank. In the event we are not able to contact you or your bank, we may cancel your booking with no liability whatsoever.
2.8 The electronic document by which your contract is formalised shall be filed in the LEISURE AND ADVENTURE INTERNATIONAL Limited records and may be accessed by you at any time upon request to LEISURE AND ADVENTURE INTERNATIONAL Limited.
2.9 In relation to the “special requests” options relating to any product (eg meals, disabled facilities, child seats etc.), LEISURE AND ADVENTURE INTERNATIONAL Limited does not guarantee any such requests but will pass these requests on to the Travel Suppliers. It is your responsibility to confirm with the Travel Suppliers whether such special requests can be fulfilled.
- Booking conditions
3.1 Cancellations and modifications
3.1.1 Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the Travel Supplier’s terms and conditions. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. In the event that you make any alteration to your booking (cancellation and/or modification), LEISURE AND ADVENTURE INTERNATIONAL Limited reserves the right to charge you a service fee per traveller to cover the administration costs incurred by LEISURE AND ADVENTURE INTERNATIONAL Limited. These charges do not include any charges imposed directly by the Travel Suppliers, including any difference in fare/room rate/rental rate. In the event that you make a change to your booking, please note that any current fare available on the Website is not relevant to the cost of making your change.
3.1.2 In relation to Hotel bookings the hotel’s specific terms and conditions for cancellations and amendments are available online during the booking process and set out in your confirmation email Where you make a booking modification, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased.
3.1.3 In relation to Car rentals, the car rental Travel Supplier’s specific terms and conditions for cancellations and amendments will be available during the booking process and, for most bookings, through a link provided in your confirmation email. If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up terms (see car supplier terms and conditions), LEISURE AND ADVENTURE INTERNATIONAL Limited on behalf of the car supplier reserves the right to make a ‘no-show’ charge of up to 100% of the total car rental booking value.
3.2 Price and payment
3.2.1 The total price of your booking will be shown once you have selected all the specific products you would like to acquire. Such price will include the price of all products selected and LEISURE AND ADVENTURE INTERNATIONAL Limited’s service fees. LEISURE AND ADVENTURE INTERNATIONAL Limited’s service fees are independent of the price of the products and non-refundable in any case, as they are charged for the service provided by LEISURE AND ADVENTURE INTERNATIONAL Limited for the search, comparison and assistance in the booking process. Taxes fluctuate in line with exchange rates.
3.2.2 The amount of the service fees depends on the products acquired. LEISURE AND ADVENTURE INTERNATIONAL Limited may also charge additional service fees if you make a booking by phone or request changes or refunds. In the event that you use an unfunded credit card or a credit card which is rejected by the bank due to any other reason that is caused by you, LEISURE AND ADVENTURE INTERNATIONAL Limited will charge a service fee per traveller and will provide you with instructions to make effective the payment of your booking. The service fee will be added to the final price. Until you make effective the full payment, you will not be able to receive your products. Moreover, we hereby bring your attention to the fact that, due to the nature of travel products, it is possible that price changes occur between your booking and the effective payment and you will have to assume the cost of the selected products at the moment that you are making the effective payment.
3.2.3 Payments can be made by all major debit and credit cards as detailed on the Website. Payment methods other than those stated on the Website will not be accepted and no responsibility is accepted for cash or cheques sent through the post. Full payment for all products is required at the time of booking, except for hotel or car rental pay-on-arrival bookings, where a deposit option may be available.
3.2.4 In order to provide greater security, you will be asked to enter all the information that is on your card for each purchase you make with LEISURE AND ADVENTURE INTERNATIONAL Limited, as this information is not saved in our files longer than necessary to process the payment of each booking or in the tax recovery process as referred below under 3.3. Please note that LEISURE AND ADVENTURE INTERNATIONAL Limited is required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. In agreeing to these terms and conditions you authorise us to do this on your behalf. All information is encrypted on our secure server. You authorise LEISURE AND ADVENTURE INTERNATIONAL Limited to use the information on the credit card provided by Customer/you (i) in order to make the purchase of the services required and to process related service fees (ii) for the payment of the premium for insurance as applicable, (iii) for the processing of any applicable refunds and (iv) for the charge of costs and fees related to (a) the use of credit cards or (b) changes to your booking or to (c) tax refunds as referred to in section 3.3 of these terms and conditions.
3.2.5 In addition to our general service fee LEISURE AND ADVENTURE INTERNATIONAL Limited may charge you a fee for bookings made by credit or debit card. You will be notified of the relevant charges before you confirm the booking. LEISURE AND ADVENTURE INTERNATIONAL Limited reserves the right to pass on any charges relating to card charge-backs. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder. LEISURE AND ADVENTURE INTERNATIONAL Limited or the Travel Supplier reserves the right only to deliver e-tickets, confirmations, e-vouchers or other travel documents to your credit card billing address or email address when requested to do so by the credit card issuer. All email addresses used must be valid at the time of booking.
3.2.6 Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. Please be aware that these checks are only carried out during our standard business hours. As a result, any tickets for bookings made outside of our business hours may not be issued until the next working day. LEISURE AND ADVENTURE INTERNATIONAL Limited is not responsible for any costs incurred as a result of these checks.
3.2.7 In certain cases applicable payment can also be made through electronic direct debiting scheme if you possess an appropriate account in the respective country where you do the booking. By choosing direct debit as payment method LEISURE AND ADVENTURE INTERNATIONAL Limited will be authorised to collect the complete amount of booking from your account at once. It is your responsibility to make sure that your account has sufficient funds. In the event that there is a charge back due to insufficient funds or to any other reasons that is caused by you, LEISURE AND ADVENTURE INTERNATIONAL Limited will charge a service fee and will provide you with instructions to make effective the payment of your booking. This fee consists of fees taken by the bank and the additional expenses incurred by LEISURE AND ADVENTURE INTERNATIONAL Limited. You are free to prove that less cost has occurred. When choosing direct debit as payment method LEISURE AND ADVENTURE INTERNATIONAL Limited reserves the right to retain possible refunds until receipt of payment is irrevocable.
Refunds, if applicable, will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment.
3.4 Passport, visas and health Requirements
3.4.1 Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.
3.4.2 Each destination has its own requirements as far as entry formalities, vaccinations, etc. which can also vary depending on the passenger’s nationality. Some jurisdictions may also require birth certificates for all minors travelling. It is your responsibility to collect that information. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of LEISURE AND ADVENTURE INTERNATIONAL Limited. We therefore urge you to always verify the different formalities of the chosen destination or transit countries, as well as the time needed to take all of the related steps.
3.5 Travel insurances
It is recommended that you take out insurance for any travel, especially as there may be circumstances where the Travel Supplier will have no liability. If you elect to purchase Travel Insurance through LEISURE AND ADVENTURE INTERNATIONAL Limited website, your contract will be directly with the Travel Supplier, whose terms and conditions will apply to that insurance.
- Special conditions relating to the products and services offered
4.1 Car Rentals
In relation to car rental the conditions set out in Annex hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions.
4.2 Hotel and other accommodation
In relation to hotel and other accommodation the conditions set out in Annex hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions.
4.3 Travel Packages
4.3.1 A Travel package is a pre-arranged holiday package combining at least two of the following: (a) transport (b) accommodation or (c) another tourist service not ancillary to transport or accommodation and forming a significant part of your booking, and those two or more components are sold to you as a whole at the same time by us at an inclusive price with full payment being made to us.
4.3.2 If you acquire a Travel Package in this Website, the terms and conditions as set out herein shall apply, unless this would be in violation with the applicable local implementation of the Package Travel Directive (as amended from time to time).
4.3.3 If you acquire a Travel Package in this Website your credit or debit card will be charged for the full amount of your package at the time of booking. You may have separate credit card charges for each product, totalling the amount quoted for your package.
4.3.4 For the avoidance of doubt, products booked under these T&Cs are not a Travel Package if you, or our travel advisors on your behalf, put together two or more types of products or services, irrelevant of whether you book these products at the same time for one total price. In these circumstances your contract will be with the relevant third party supplier(s).
5.1 In compliance with the provisions of the Data Protection Act 1998, we inform you that your personal data collected by LEISURE AND ADVENTURE INTERNATIONAL Limited will be incorporated and processed, in order to provide and offer you our services and manage the bookings and the payments, send you information and advertising about the offers, promotions and recommendations that we believe may be of your interest, as well as perform surveys, statistics and analysis of market trends. We will use your personal data to build up a picture of your interests and we then try to ensure that when you visit our Website you do not miss the offers and information relevant to you. In any event, we will not use your personal data for direct marketing purposes, unless you expressly give us your previous consent.
5.2 We also inform you of the possibility of exercising rights of access, rectification, cancellation and opposition of your personal data, which are guaranteed by the Data Protection Act 1998, heading straight to the file to LEISURE AND ADVENTURE INTERNATIONAL Limited. For your convenience, you can exercise the above rights also by email.
- Cookies Policy
6.3 Specifically, LEISURE AND ADVENTURE INTERNATIONAL Limited uses the following cookies:
- Analytical cookies – Allow us to see how visitors move around the website and to record which content viewers view and are interested in. This helps us to improve the service which we offer to you by helping us make sure our users are finding the information they are looking for. These kind of cookies are used in the domain: ” LEISUREANDADVENTURE.COM”.
2. Social cookies – Are necessary for Social Networks (Facebook, Google and Twitter). Its function is to control the interaction with Social Widgets on the page. Such Cookies are used in the domains:”facebook.com”, “google.com” and “twitter.com”.
3. Affiliated cookies – Allow us to track visits from other Web Sites which LEISURE AND ADVENTURE INTERNATIONAL Limited has an affiliation agreement.
4. Behavioural and advertising cookies – These collect information about your preferences and choices in this website. They target advertising networks, who then use them to show customized ads on other websites.
5. Technical cookies – These are strictly for the use of this Website, Such cookies are used in the site: ” LEISUREANDADVENTURE.COM”.”.
6. Functional cookies – These are strictly necessary to provide the services requested by users on this Website. Such cookies are used in the site: ” LEISUREANDADVENTURE.COM”.
- Industrial and intellectual property rights
7.1 All of the content on the LEISURE AND ADVENTURE INTERNATIONAL Limited Website (including, but not limited to, trademarks, texts, graphics, logos, button icons, images, audio files and software) is owned by LEISURE AND ADVENTURE INTERNATIONAL Limited or its content providers and is protected by national and international industrial and intellectual property regulations. The compilation (understood as the collection, arrangement and assembly) of all content of the LEISURE AND ADVENTURE INTERNATIONAL Limited Website is the exclusive property of LEISURE AND ADVENTURE INTERNATIONAL Limited and is protected by national and international industrial and intellectual regulations. All software used on the LEISURE AND ADVENTURE INTERNATIONAL Limited Website or belonging to its software Suppliers is protected by national and international industrial and intellectual regulations.
7.2 Any other use of the content on this Website is strictly prohibited, including its total or partial reproduction, modification, distribution, transmission, subsequent publication, exhibition and/or representation. In particular, any type of use of the images contained on the LEISURE AND ADVENTURE INTERNATIONAL Limited Website outside this Website is strictly prohibited without the express consent of LEISURE AND ADVENTURE INTERNATIONAL Limited and/or its Suppliers.
7.3 LEISURE AND ADVENTURE INTERNATIONAL Limited and other names of products, services, graphics and logos of LEISURE AND ADVENTURE INTERNATIONAL Limited are internationally registered trademarks. The names of other products, services and companies mentioned in this document may be registered trademarks of their respective owners.
- Limitation of Liability
8.1 LEISURE AND ADVENTURE INTERNATIONAL Limited offers this Website as-is and exercises reasonable skill in respect of its updating, maintenance and functioning, but it makes no guarantees as regards technical faults, service infallibility, or that the system or portal will function at all times.
8.2 LEISURE AND ADVENTURE INTERNATIONAL Limited publishes on its Website various information about the products and services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers. Some information is stored in cache from time to time, and will only be verified with real time information at the time you confirm your booking.
8.3 The limitation of liability of LEISURE AND ADVENTURE INTERNATIONAL Limited is in accordance with the current applicable legislation and particularly in terms of the sectorial regulations of travel agencies. In any case, LEISURE AND ADVENTURE INTERNATIONAL Limited assumes no liability for any damages arising directly or indirectly from the purchase of a product or service offered on its Website.
8.4 In the event a court would determine in deviation from the limitations set out in this clause 8, that LEISURE AND ADVENTURE INTERNATIONAL Limited is liable for damages following a purchase by you of products or services on this Website, such liability shall at all times be limited to the fees received by LEISURE AND ADVENTURE INTERNATIONAL Limited for the services provided, unless to the extent provided otherwise in the applicable local implementation of the Package Travel Directive.
8.5 If due to reasons of force majeure (including, but not limited to, political, economic or unstable disorder that affects safety), there are deficiencies with reservations, confirmations and/or execution of any trips or services purchased through LEISURE AND ADVENTURE INTERNATIONAL Limited due to unexpected circumstances that LEISURE AND ADVENTURE INTERNATIONAL Limited cannot solve, or even if it were impossible to comply with any of the agreed provisions, LEISURE AND ADVENTURE INTERNATIONAL Limited and/or companies from the LEISURE AND ADVENTURE INTERNATIONAL Limited are exempt from any derived legal responsibilities arising from such deficiencies or non-compliance.
8.6 Without prejudice to the limitations set out in this clause 8, LEISURE AND ADVENTURE INTERNATIONAL Limited shall in no event be liable in respect of any claim in relation to products or services purchased on our Website unless a written notice of the claim is given by you to us within a period 12 months from the date of the booking.
- Links to other Websites
9.1 The LEISURE AND ADVENTURE INTERNATIONAL Limited Website may contain links to other Websites that are not managed by LEISURE AND ADVENTURE INTERNATIONAL Limited, which are included only for reference purposes. LEISURE AND ADVENTURE INTERNATIONAL Limited does not exercise any control over these Websites nor is it responsible for their content.
9.2 The inclusion of links to other Websites does not imply that LEISURE AND ADVENTURE INTERNATIONAL Limited promotes, vouches for, guarantees or recommends these sites. These links are only used as informative references, without any valuation of the content, owners, services or products offered therein.
- Other generally applicable terms
10.1 Queries and complaints relating to your booking
Please contact our customer services team if you have any other enquiries or complaints relating to your booking prior to departure. If you have a complaint relating to a Travel Suppliers during your stay, please ensure that you officially log your complaint with the relevant Travel Suppliers prior to your return.
10.2 Customer behaviour
It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness and/or air rage) whilst on your holiday or using a service/product. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers may cancel you booking, in which case our and our Travel Supplier’s responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
10.3 Entire Agreement and Severability Clause
10.3.1 These Terms and Conditions contain the entire agreement between the parties in relation to its subject matter.
10.3.2 If at any time any part of these Terms and Conditions (including any one or more of the clauses of these Terms and Conditions or any sub-clause or paragraph or any part of one or more of these clauses) is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms and Conditions and the validity and/or enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired as a result of that omission.
10.4 Changes to General Terms and Conditions
LEISURE AND ADVENTURE INTERNATIONAL Limited reserves the right to change or update these T&Cs from time to time without prior notice to you. The current version of the T&Cs will be displayed within the Website from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.
- ANNEX 1 SPECIAL CONDITIONS FOR CAR RENTAL
Contracts for car rental booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions.
All drivers must display a full valid driving licence at time of pick up. Licence must be valid for at least 12 months from the last day of your car rental period and both paper and photo licences must be presented. You may also be asked to present a credit card as security for any damage that may be caused to the vehicle during your rental. It is your responsibility to ensure that there are sufficient funds available on the credit card to comply with the terms and conditions of your Travel Supplier. Failure to meet any of these requirements will invalidate your car rental and LEISURE AND ADVENTURE INTERNATIONAL Limited will not be responsible for any costs you may incur. Customers renting a vehicle for pick-up in any country.
- ANNEX 2 SPECIAL CONDITIONS FOR HOTELS AND OTHER ACCOMMODATION
Contracts for hotel and other accommodation booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions.
You should be aware that star ratings are not necessarily the official local rating and that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another.
Check-in / Checkout times – Generally guests can check into a hotel or other accommodation around 3pm and check out at 11am, local time. However, local variances may apply. Check-in and check-out times will normally be displayed on your hotel booking confirmation email. Should you require more information, please contact us.
Images – Whilst we endeavour to ensure that property images and descriptions of amenities and facilities displayed on LEISURE AND ADVENTURE INTERNATIONAL Limited are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from our Travel Suppliers. The images and information are provided to give a general ‘feel’ for the hotel.
Images of room types do not necessarily represent the bed configuration of the room being purchased. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. Also, there may be an additional charge for extra beds or cots. Please contact the hotel directly to confirm the exact bed configuration before purchase if required.
Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes.